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Eagle
II Services offers technical support International, here in the Valley and
Mexico. Eagle II Services offers various hardware maintenance support
plans for on-going support of our customers computer equipment. These
maintenance plans are the Yearly Tech Support and The Block Labor Plan. The
description and scope of our services are detailed below.
Yearly
Tech Support:
The
Yearly Tech Support Program is a plan designed for users who require more
flexibility, yet need to insure a prompt and guaranteed response time as
well as quality services. For a fixed yearly fee, Eagle II Services will
provide on-site computer support and maintenance.
·
Guaranteed four
(4) hours on-site response time
·
Unlimited labor
services
·
On-site repair
of equipment
·
Replacement
parts at Eagle II Services cost
·
Unlimited
telephone support
·
Remote
diagnostics
·
Internet
connectivity and e-Mail support
·
On-site
application assistance available
·
Anti-virus sale,
installation, updates and monitoring
·
Needs analysis
and assessment
·
Quotation review
of hardware and software
·
Research and product
recommendation
The cost is based on a few factors that include the type of equipment
covered, its location and its condition. Eagle II Services will conduct an
complimentary site audit of all your computers and peripherals and then
will provide you with a detailed proposal.
Purchase
support hours on a need basis only ...
The Block Labor Plan allows users to purchase a specified number of
support hours at a discounted rate. To accommodate most customer
requirements, block hours are grouped in 10, 20, 50, 80, and 110 hours.
Block labor is purchased in advance and can be used for preventive
maintenance, equipment repair, service calls, on-site consulting,
installations, upgrades and more. There is a minimum of two (2) Block
Labor hours for each service call.
Block Labor Hours cover on-site support services and there is never a
charge for telephone support or travel time. Block Labor hours which are
not used at the end of the current year are automatically rolled into the
following year. To request a FREE Audit from Eagle II Services to see
which plan fits your needs, click here.
Please call 956-572-0323 if you would decide to purchase tech support
hours.
These
are the ethical standards that Eagle II Services upholds as essential not
only for its customers but also for the computer and Services industry as
a whole. See
Details Here
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